Terms and Conditions

INTERNET MERCHANT REQUIREMENTS – BREAKDOWN

 

  1. Detailed description of goods and/or services
    Wines of Cordoba T/A Wines of Cordoba T/A Pink Valley Wines is a business in the wine and spirits industry that manufactures and sells wine and spirits products.
  2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 7-14 days and delivery confirmed by way of your chosen method of correspondence i.e. email or text message.
    (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
  3. Export restriction (Optional)
    The offering on this website is available to South African clients only.
  4. Return and Refunds policy
    The provision of goods and services by Wines of Cordoba T/A Pink Valley Wines is subject to availability. In cases of unavailability, Wines of Cordoba T/A Pink Valley Wines will refund the client in full within 30 days should payment have already been made and should the client not opt to purchase an alternative products. The refund will be by an electronic transfer (EFT) into the client’s nominated bank account. Cancellation of orders by the client will attract a 3 % administration fee.

    It is required of the client to inspect the product ordered on receiving the order. Any damage to the content of the package should be reported to both the delivering party and Wines of Cordoba T/A Pink Valley Wines immediately via email: accounts@pinkvalleywines.com. By failing to report the damage timeously, the client forfeits the possibility of having the product replaced and it will be at the discretion of Wines of Cordoba T/A Pink Valley Wines as to whether to replace any damaged product.

  5. Customer Privacy policy
    Wines of Cordoba T/A Pink Valley Wines shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
    http://www.polity.org.za/attachment.php?aa_id=3569.
  6. Payment options accepted
    Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Wines of Cordoba T/A Pink Valley Wines bank account, the details of which will be provided on request.
  7. Card acquiring and security
    Card transactions will be acquired for Wines of Cordoba T/A Pink Valley Wines via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  8. Customer details separate from card details
    Customer details will be stored by Wines of Cordoba T/A Pink Valley Wines separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
  9. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  10. Responsibility
    Wines of Cordoba T/A Pink Valley Wines takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  11. Country of domicile
    This website is governed by the laws of South Africa and Wines of Cordoba T/A Pink Valley Wines chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, P.O. Box 5609, Helderberg, 7135.
  12. Variation
    Wines of Cordoba T/A Pink Valley Wines may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  13. Company information
    This website is run by private company based in South Africa trading as Wines of Cordoba T/A Pink Valley Wines and with registration number 2017/392895/07 and
    Joubert, Schalk-Willem
    Otto, Bertrand Michel Pierre
    Oddo, Lorraine Marie Laetitia
    as (Director(s)).
  14. Wines of Cordoba T/A Pink Valley Wines contact details
    Postal Address:
    P.O. Box 5609
    Helderberg
    7135.

    Physical Address:
    Company Physical Address:
    Wines of Cordoba T/A Pink Valley Wines
    Cordoba Road (R44) Somerset-West
    7130

    Email: accounts@pinkvalleywines.com
    Telephone: +27 (0) 21 8553744

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